Bonitas Food Heaven

1. Introduction

Welcome to Bonitasorkney (Pty) Ltd. By placing an order through our website, you agree to comply with and be bound by the following Terms and Conditions. These terms govern all food orders and transactions processed through our secure payment gateway provider, PayFast.

2. Payment Processing via PayFast

All online transactions are securely encrypted and processed by PayFast (Pty) Ltd.

• We accept supported payment methods including debit/credit cards, Instant EFT, and approved mobile payment options.
• By placing an order, you confirm that you are authorized to use the chosen payment method.
• Bonitasorkney (Pty) Ltd does not store or process sensitive card or banking credentials directly; all payments are handled securely on PayFast’s PCI-DSS Level 1 compliant servers.
• All prices are displayed in South African Rand (ZAR) and include relevant taxes.

3. Cancellation Policy

Due to the perishable and fast-prepared nature of hot food:

• Order Cancellation: Orders enter preparation almost immediately after confirmation. Cancellations are only permitted within 5 minutes of placing your order by calling us directly at 071 868 3188.
• Once food preparation or cooking has begun, orders cannot be canceled, changed, or recalled.

4. Refund and Quality Guarantee Policy

Because we supply freshly prepared, perishable food items:

• Incorrect or Missing Items: If an item is missing or incorrect, please notify our team immediately via phone at 071 868 3188 or email at admin@bonitasfood.co.za upon receipt. We will promptly dispatch a replacement or issue a refund for the affected item.
• Food Quality Issues: If your order arrives damaged, compromised, or fails to meet standard food quality, report it within 30 minutes of delivery with clear photographic evidence.
• Refund Method: Validated refunds will be reversed via PayFast back to the original payment method. Depending on your bank's processing times, funds typically reflect within 3 to 7 business days.
• Due to health and hygiene regulations, food items cannot be returned once handed over.

5. Delivery Policy

• Delivery Window: We aim to deliver all fast-food orders within approximately 30 minutes of successful payment confirmation.
• Delays: Delivery times are estimates and may occasionally be influenced by severe weather, peak operating hours, or road conditions. If a significant delay occurs, our team will contact you.
• Delivery Area: Delivery is limited to designated zones within Orkney and immediately surrounding areas.
• Customer Availability: Please ensure the delivery address, contact phone number, and special delivery notes provided at checkout are accurate. If our driver cannot reach you at the specified address after reasonable attempts, the order may be forfeited without a refund.

6. Merchant Details & Support Contact

For questions, immediate order updates, or assistance, contact Bonitasorkney (Pty) Ltd directly:

• Company Name: Bonitasorkney (Pty) Ltd
• Company Registration Number: 2024/473097/07
• Physical Address: 56 Milton Avenue, Shop 4, Beatrice Building, Orkney, 2619
• Email Address: admin@bonitasfood.co.za
• Telephone: 071 868 3188